Refund Policy Effective Date: 02/13/2026
Refund & Cancellation Policy
Customer-Initiated Cancellations
You or your lienholder may cancel your Vehicle Service Contract at any time by submitting a written cancellation request. Requests must include a copy of your contract and a notarized odometer statement reflecting your vehicle’s mileage at the time of cancellation.
If your contract is cancelled within the first 60 days and no claim has been filed, you will receive a full refund of the contract purchase price with no fees assessed.
If your contract is cancelled after 30 days, or at any time after a claim has been incurred, your refund will be calculated on a pro-rata basis, less an administrative fee not to exceed $50 and less any authorized claims paid, except where prohibited by state law.
If a lien or outstanding credit obligation exists against your contract, the lienholder or creditor will be named as a joint or sole payee on any refund issued.
Company-Initiated Cancellations
We reserve the right to cancel your contract within the first 60 days with 10 days’ written notice for any reason. After 60 days, cancellation by us may occur for the following reasons:
If we cancel within the first 60 days and no claim has been filed, you will receive a full refund with no fees. If we cancel after 60 days, or after a claim has been incurred, a pro-rata refund will be issued based on the number of days the contract was in force, minus any authorized claims paid. No administrative fee will be charged in this case.
Refund Processing
All refunds will be paid or credited within 30 days of the cancellation notice. Refunds resulting from a company-initiated cancellation will be effectuated through the Selling Dealer.